FAQs – floorMuffler

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Email us sales@floormuffler.com

Call us 800-440-6008

121 High Hill Rd, Swedesboro, NJ 08085, U.S.A. View map

Frequently Asked Questions

  • Where is your manufacturing facility location?

    Our manufacturing facility is located in Swedesboro, NJ. We are a proud member of the MADE IN NEW JERSEY Manufacturing Program.
  • What does the designation Ultraseal signify?

    UltraSeal is the brand name for our Self Sealing Lip and Tape Seam System. This system was designed to protect your floor covering from substrate moisture vapor transmission at the seam joints. It combines an overlapping film for moisture protection of the seam joints along with a Peel & Stick tape strip for ease of installation.
  • Are your products moisture barriers or do you need an additional film or moisture barrier?

    The Floormuffler products made out of cross linked polypropylene foam (XLPP) do not require an additional film as a moisture barrier. It is important to mention that both, the North American Laminate Flooring Association ( NALFA ) and the National Wood Flooring Association ( NWFA ) recommend that flooring should only be installed when the substrate contains a moisture vapor transmission rate (MVTR) of  3lb / 1000 ft / 24 hours as tested using a calcium chloride test. Additionally, the TYPICAL PHYSICAL PROPERTY page will detail the specific MVTR characteristics for each product.
  • Why do you need to lay underlayment the opposite direction of the flooring?

    When installing our underlayments, we recommend running the underlayment opposite to the way the floor will be installed, to avoid underlayment and flooring seams lining up with each other.
  • When installing underlayments, why are you advising to run the underlayment 2 inches up the wall?

    We recommend running the underlayment 2 inches up the wall to provide moisture protection. As concrete slabs are constantly transmitting moisture, this practice will protect your floor covering.
  • Can floorMuffler be used with radiant heat floor systems?

    There are many varieties of underfloor heat systems available on the market. We recommend contacting the manufacturer of the heat system PRIOR to installation with the FloorMuffler to confirm the FloorMuffler is suitable for these application. When suitable, we recommend that the heating system be installed over the FloorMuffler to allow proper thermal transfer.
  • If I am gluing down your underlayment, what adhesive can I use?

    Please refer to the adhesive manufacturers recommendations. You can find the approved adhesive list under the Product Overview Section of each product.
  • Does floorMuffler have VOCs?

    The floorMuffler  surpasses the Indoor Air Quality emissions requirement for California Section 01350, the most stringent volatile organic compound standard in North America.
  • Do you have a certified quality system to ensure the quality and consistency of your products?

    YES. Diversified Industries, Inc. is an ISO 9001:2015 certified company with a quality management system committed to ensuring total customer satisfaction. Our system and operations are designed to offer our customers innovative and high performance solutions through material expertise, highly efficient processes, standardized procedures and lean manufacturing philosophies. We invite you to visit us and witness why we have been certified and qualified by numerous Tier One suppliers and Industrial Original Equipment Manufacturers (OEMs).
  • I'm a retailer. How can I obtain pricing for your products?

    Your business is valuable to us and we strive for customer satisfaction. Please fill out the Contact Us form and our team will reach out to you.
  • Do you have any test data available for your products?

    Yes.  Please visit the Contact Us section and a team member will reach out to you.